Northamptonshire’s Community Resilience Service launches new Coronavirus Support Line

Northamptonshire’s Community Resilience Service launches new Coronavirus Support Line

Northamptonshire's Community Resilience Service launches new Coronavirus Support Line

Following an incredibly successful appeal to find volunteers to help those in need in Northamptonshire during the coronavirus pandemic, a new support line has now been launched to support the most vulnerable members of our community.

There are a large number of people across Northamptonshire who are currently in isolation for various reasons. These include individuals displaying symptoms of Coronavirus and those with existing health conditions, those who are pregnant or those aged 70 and above.

The new support line, which is now live, allows those who cannot leave their homes under current restrictions and those who have nobody to call upon for help, to request support in getting access to food, prescriptions and other vital services that they require.

The customer Service Centre at Northamptonshire County Council will be ensuring that each call is appropriately triaged so that individuals receive the care and support that is appropriate to their needs.

The Community Resilience Service will co-ordinate requests for help in conjunction with ourselves at East Northamptonshire Council, mapping requests and linking them up with local community groups, volunteers and voluntary organisations who have pledged their support. We will be actively supporting this process and working to support those most in need in our local area.

The new support line number is 0300 126 1000 (option 5)

Volunteering - As the Coronavirus crisis unfolds, community groups and good Samaritans are keen to get involved, but it is essential that those who want to help contact the Northamptonshire COVID-19 Community Resilience team to ensure there is adequate support across the county for people in at risk groups, those living alone and those self-isolating from COVID-19.

In order to receive up to date information and access to critical supply chains, groups can be register by completing an online form at or by emailing

For more information about volunteering during the Coronavirus outbreak, please visit

Becoming a Community Reserve Volunteer

Posted: Wed, 01 Apr 2020 10:11 by Michelle Lewis

Tags: News